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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’knowledge, awareness and involvement in each Practice’s Patient Participation Group (PPG). -
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This project aimed to ascertain patients’ awareness of their local PPG and to find out if patients are involved in their local PPG and if they have received any information about it. -
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Parkside Health Care Limited is registered to provide accommodation, nursing or personal care for up to 20 people, who have a mental health or physical health condition. -
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As a registered adult’s residential home, Wellcroft House provides ongoing support for young people. Focusing on enabling greater independence for those with moderate to severe learning difficulties and complex disabilities. It supports a maximum of six residents. -
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Healthwatch Sandwell (HWS) visited Sandwell General Hospital (SGH), Rowley Regis Hospital (RRH) and City Hospital (CH) to evaluate how effective the Purple Points Initiative (PPI) is and to ascertain whether patients and carers are aware of the initiative. -
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The Heart of Sandwell Day Hospital is situated at Rowley Regis Hospital. The service was previously provided at Bradbury House, on the Wolverhampton Road in Oldbury but relocated to its present location on 1st April 2017. -
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The feedback collected is intended to help inform the decision-making of several projects linked to the STP Primary Care Strategy not necessarily representative of the whole population. -
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Bloomfield Court is a modern building sited within a residential area in Central Avenue in
Tipton. -
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This project endeavored to engage with as many adult Carers as possible but especially those who do not necessarily identify as carers or those who are not currently accessing services to understand their needs in relation to support for carers. -
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When deaf patients persevere with the consultation without a BSL interpreter it invariably results in misinformation and then misdiagnosis. -
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The target population in this project were homeless people in Sandwell. Homelessness has a number of guises, for the purpose of the project HWS engaged with those: -
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Pedmore House is a small residential home that caters for people with severe physical and complex learning disabilities. It has a capacity for 11 residents, but currently 9 reside there. -
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Hilltop Lodge is a modern large nursing home situated at the junction of Hill Top and Coles Lane in West Bromwich. It has a capacity to provide nursing and residential care for 85 residents who are elderly or dementia patients. -
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Bearwood Nursing Home is situated on the Bearwood Road in Smethwick. It is registered to provide care for 63 service users, supporting care for Alzheimer’s, Dementia and Physical and Sensory impairments. -
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Enter and View visit report for Cancer services for Sandwell patients at the Queen Elizabeth Hospital, Birmingham. -
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The Day hospice is for anyone with a life limiting illness that requires specialist palliative care support and provides support with physical, emotional, spiritual and social concerns, which come with a life limiting illness, over a structured 12-weekprogramme. -
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Wellcroft House is a small residential home that caters for people with profound learning disabilities. -
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Wood Green Nursing Home caters for elderly residents with dementia, end of life care and rehabilitation. It has a capacity for 40 residents .It is part of the Friendly Care Group. -
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McLaren House is a three-storey property situated on Bratt Street, West Bromwich. It accommodates and supports residents with a mental health condition. It has a capacity of 9 residents -
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This project engaged with young people through the use of a survey and a series of focus groups. -
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In total HWS engaged with 68 people, the findings from both surveys have been amalgamated for this report -
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From April 2020 to June 2020 HWS undertook a focused piece of work to establish the overall picture of the GP services on offer in Sandwell in the early phases of Covid-19 and the patients experiences of the GP services. -
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During the period July – September 2020 Healthwatch Sandwell has collated patient experiences. In addition, we have received service user experiences/feedback via our web-based ‘Feedback Centre’ and since its inception in July 2019 we have received over 220 experiences/comments shared across NHS and Social Care Services. -
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HWS in partnership with SDCA have created a focus group for deaf and hard of hearing people to share their health and social care experiences in Sandwell. Please find attached our report following a focus group held on the 22nd of September 2020. -
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The COVID-19 pandemic has affected every walk of life. HWS had spoken to many of adults (aged 18+) who have had their support services disrupted or paused during the pandemic. -
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This report looks at the patient experience of using digital technology in primary care services in Sandwell. In 2019 Sandwell ranked as the 12th most deprived local authority area nationally for indices of multiple deprivations. -
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A priority that was identified is mental health and well-being services. A survey conducted by HWS in February 2020 found that 60 % of respondents indicated that accessing and the quality of mental health and well-being services were a priority area for them.
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During the period January to March 2021, Healthwatch Sandwell has collated patient experiences. These are sourced from: phone contact with residents/patients, focus groups we facilitate, focus groups we attend, local online forums and service user groups. In addition, we have received service user experiences/feedback via our web-based ‘Feedback Centre’ and since its inception in July 2019 we have received over 274 experiences/comments shared across NHS and Social Care Services. -
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Throughout the year a total of 9 Youth Healthwatch volunteers have been recruited and attending regular meetings. -
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During the period April to June 2021, Healthwatch Sandwell has collated patient experiences. These are sourced from phone contact with residents/patients, focus groups we facilitate, focus groups we attend, local online forums, and service user groups and service user experiences/feedback via our web-based ‘Feedback Centre’.
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This project was undertaken by HWS on behalf of the Care Quality Commission (CQC). The aim of the project was to hear from seldom heard communities about what they know about what they can expect from:
➢ Health and social care services in Sandwell
➢ CQC
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Sandwell CAMHS is a specialist mental health service commissioned to provide interventions to those children, young people and their families. -
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The Healthwatch Sandwell report “The hidden impact of Covid-19 on carers” reflects the experiences of being a carer in Sandwell during the Covid-19 pandemic and highlights the hidden impacts on carers health and wellbeing 18 months on from the outbreak of the pandemic.
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Our Healthwatch activities involve signposting the public to relevant support agencies to assist them with their concerns. -
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Oakham Surgery is within the Health Partnership is a GP led partnership that comprises Regis Medical Centre, Carters Green Medical Centre and Whiteheath Medical Centre. -
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We heard from a person who was concerned as their consultant had requested a referral from the GP for further treatment and this had not been actioned by the GP. -
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Waterside is a care home for 59 people providing nursing, convalescence, palliative and respite care. -
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A number of patients had contacted Healthwatch Sandwell during the COVID-19 pandemic as they have been unable to register with a National Health dentist. Dentists were not taking on new patients and were not offering routine checks (due to COVID-19 restrictions). However, some patients were able to access a dentist for emergency treatment.
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We received 59 survey responses, 27 participants took part in focus groups, and we conducted semi-structured interviews. Participants in the focus group were able to complete the survey as well if they chose to. Survey respondents were asked a series of demographic questions but were free to choose not to answer those questions. -
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Regis Medical Centre is within the Health Partnership is a GP led partnership that comprises
Oakham Surgery, Carters Green Medical Centre and Whiteheath Medical Centre. -
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Hawthorns Medical Centre is situated in Smethwick area of Sandwell. It provides care for 3,500 patients with the support of the HUB that was initiated by the Sandwell and West Birmingham Clinical Commissioning Group (CCG). The HUB links them with Lodge Road Surgery and Victoria Health Centre, both in Smethwick. -
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Residents of Sandwell regularly express frustrations with obtaining G.P. Surgery appointments and there are not enough G.P. appointments available to meet daily demand. -
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HWS engaged with Sandwell residents who were ‘patients in waiting’ for hospital treatment to hear about their experiences and any impacts of Covid-19 on their hospital treatment pathways.
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Sandwell & West Birmingham Hospitals NHS Trust Lyndon Ward 4.
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Charnat Care is a day service for people with learning disabilities and or autism. The service is accessed by people from Sandwell and Dudley. The service is open Monday to Friday from 9.00am until 5.00pm -
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Horseley Heath Medical Centre is situated in Tipton area of Sandwell. They also have another surgery, Tandon Medical Centre in Upper Gornal. They see 11,400 patients across the two practices. -
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The Black Country Family Practice is situated in Tipton area of Sandwell. It provides care for 14,000 patients. -
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This pharmacy operate ‘Pharmacy First’ which means the team can give clinical and practical medical advice or over-the-counter medicines to help safely manage minor health issues such as: sore throats, coughs, colds, tummy troubles, teething problems and aches and pains. -
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Al-Shafa Pharmacy is a dispensing chemist providing a service for local people. -
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Sidhu Pharmacy
369 High Street
West Bromwich
West Midlands
B70 9QL
A visit was planned but the Owner refused the visit – no explanation given.