Evaluation of Knowledge and Experience of Purple Points Initiative Provided by Sandwell and West Birmingham Hospitals NHS Trust
Healthwatch Sandwell (HWS) visited Sandwell General Hospital (SGH), Rowley Regis Hospital (RRH) and City Hospital (CH) to evaluate how effective the Purple Points Initiative (PPI) is and to ascertain whether patients and carers are aware of the initiative.
PPI was implemented in February 2018, it is a hotline to respond to concerns/complaints of in-patients about their care before discharge.
This investigation found that 92% of the respondents did not know what the PPI was and gave a range of answers, including: “it’s where you assemble when there is a fire alarm”
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Evaluation of Knowledge and Experience of Purple Points Initiative Provided by Sandwell and West Birmingham Hospitals NHS Trust.
