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The majority of the last year has been spent on setting up the new Healthwatch Sandwell organisation and establishing its partnerships and presence. -
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Our authorised representatives conducted short interviews with three members of staff at the care home. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. -
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We have continued to develop ways of engaging with all local people and groups in Sandwell, and the following provides some examples. -
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We have published several reports throughout the year capturing patients’ issues and concerns. -
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Healthwatch Sandwell has continued to be a key partner for NHS Sandwell and West Birmingham CCG over the past year. -
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A large part of Healthwatch Sandwell’s role is to represent the patient voice and work in partnership with health and social care commissioners and providers. -
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The work that Healthwatch Sandwell has undertaken over the last year was driven by the determination to make a difference and this report highlights where we have achieved this. For example:
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Healthwatch Sandwell often hears from patients saying that it is very difficult to get an appointment at a GP Surgery. -
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We have recently carried out a survey to find out people's preferences when booking an appointment with their GP and how to book. -
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Work by Healthwatch Sandwell has helped to inform a new national report on peoples’ experience of care homes. Healthwatch Sandwell have visited 6 homes in the last 2 years. -
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In June and July 2017 Healthwatch Sandwell (HWS) carried out an investigation into the public’s awareness of where flu vaccinations could be obtained, and if they had chosen not to, why not -
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In July 2017 Healthwatch Sandwell (HWS) visited the Heart of Sandwell Day Hospice at Rowley Regis Community Hospital, Moor Lane, Rowley Regis to evaluate the service. -
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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patient's and visitors' knowledge, awareness, and involvement in each practice’s Patient Participation Group (PPG). -
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Health Overview Scrutiny Committees (HOSC) are statutory Local Authority bodies with the duty to oversee NHS services. -
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This investigation is a follow-up to the earlier Healthwatch Sandwell (HWS) reports published in July and October 2017 which made four recommendations to improve the service. -
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Between 3rd July 2017 and 26th March 2018, Healthwatch Sandwell facilitated three Real World Coproduction Workshops with Maternity Services at City Hospital, part of Sandwell and West Birmingham Hospitals NHS Trust. -
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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’ knowledge, awareness and involvement in each practice’s Patient Participation Group (PPG). -
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Brunswick House was chosen to be visited randomly as part of our program to examine the delivery and quality of care provided at Residential and Nursing homes in Sandwell. -
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The proprietor of this service is Inshore Support Limited. The service is located in Trinity Street in Cradley Heath which is a mid-terrace property located within a residential street. The service provided is for people with learning difficulties and complex needs. -
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Ascot House care home is a large detached Victorian property, situated in Joining's Bank in Oldbury. -
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Ash Lodge is a residential and nursing home for adults with dementia, physical disabilities and frail residents with social care needs. Ash Lodge also provides detailed palliative care for a number of residents. -
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Beechcroft is a residential home for adults with dementia, and frail residents with social care needs. -
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El Marsh Care Home is a small residential home providing transitional care to young people with learning disabilities in a safe and homely environment. The purpose of this is to prepare residents for independent living or if required a transition to another home. -
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The Poplars Nursing Home provides residential nursing care to predominantly elderly people over 65’s with some respite care also made available. The home accommodates a number of residents with varying degrees of Dementia. The Poplars also provides palliative care in conjunction with the Palliative Care Team. -
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Pegasus Care Home is situated at 65-67 Beeches Road, West Bromwich. It is registered to provide accommodation and support to 12 people with a learning disability, a mental health condition, physical disability, and sensory impairment -
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Karam Court has a capacity for 47. At the time of our visit there were 45 residents. All the residents have some form of dementia or Alzheimer’s or schizophrenia.
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Alphonsus House provides leading person-centred support and facilities for 19adults over the age of 18 with mental health requirements, autism and learning or physical disabilities. -
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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’ knowledge, awareness and involvement in each practice’s Patient Participation Group (PPG). -
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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’knowledge, awareness and involvement in each Practice’s Patient Participation Group (PPG). -
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This project aimed to ascertain patients’ awareness of their local PPG and to find out if patients are involved in their local PPG and if they have received any information about it. -
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Parkside Health Care Limited is registered to provide accommodation, nursing or personal care for up to 20 people, who have a mental health or physical health condition. -
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As a registered adult’s residential home, Wellcroft House provides ongoing support for young people. Focusing on enabling greater independence for those with moderate to severe learning difficulties and complex disabilities. It supports a maximum of six residents. -
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Healthwatch Sandwell (HWS) visited Sandwell General Hospital (SGH), Rowley Regis Hospital (RRH) and City Hospital (CH) to evaluate how effective the Purple Points Initiative (PPI) is and to ascertain whether patients and carers are aware of the initiative. -
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The Heart of Sandwell Day Hospital is situated at Rowley Regis Hospital. The service was previously provided at Bradbury House, on the Wolverhampton Road in Oldbury but relocated to its present location on 1st April 2017. -
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The feedback collected is intended to help inform the decision-making of several projects linked to the STP Primary Care Strategy not necessarily representative of the whole population. -
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Bloomfield Court is a modern building sited within a residential area in Central Avenue in
Tipton. -
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This project endeavored to engage with as many adult Carers as possible but especially those who do not necessarily identify as carers or those who are not currently accessing services to understand their needs in relation to support for carers. -
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When deaf patients persevere with the consultation without a BSL interpreter it invariably results in misinformation and then misdiagnosis. -
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The target population in this project were homeless people in Sandwell. Homelessness has a number of guises, for the purpose of the project HWS engaged with those: -
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Pedmore House is a small residential home that caters for people with severe physical and complex learning disabilities. It has a capacity for 11 residents, but currently 9 reside there. -
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Hilltop Lodge is a modern large nursing home situated at the junction of Hill Top and Coles Lane in West Bromwich. It has a capacity to provide nursing and residential care for 85 residents who are elderly or dementia patients. -
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Bearwood Nursing Home is situated on the Bearwood Road in Smethwick. It is registered to provide care for 63 service users, supporting care for Alzheimer’s, Dementia and Physical and Sensory impairments. -
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Enter and View visit report for Cancer services for Sandwell patients at the Queen Elizabeth Hospital, Birmingham. -
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The Day hospice is for anyone with a life limiting illness that requires specialist palliative care support and provides support with physical, emotional, spiritual and social concerns, which come with a life limiting illness, over a structured 12-weekprogramme. -
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Wellcroft House is a small residential home that caters for people with profound learning disabilities. -
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Wood Green Nursing Home caters for elderly residents with dementia, end of life care and rehabilitation. It has a capacity for 40 residents .It is part of the Friendly Care Group. -
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McLaren House is a three-storey property situated on Bratt Street, West Bromwich. It accommodates and supports residents with a mental health condition. It has a capacity of 9 residents -
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This project engaged with young people through the use of a survey and a series of focus groups. -
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In total HWS engaged with 68 people, the findings from both surveys have been amalgamated for this report