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Healthwatch Sandwell Advisory Board (HAB) Public Meeting
Held on Thursday 9th January 2020 2.00 p.m. – 4.00 p.m.
Central Avenue, Tipton, Sandwell
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The Black Country Family Practice is situated in Tipton area of Sandwell. It provides care for 14,000 patients. -
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Horseley Heath Medical Centre is situated in Tipton area of Sandwell. They also have another surgery, Tandon Medical Centre in Upper Gornal. They see 11,400 patients across the two practices. -
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Healthwatch Sandwell Advisory Board (HAB) Public Meeting.
Held on Tuesday 10th March 2020 2.00 p.m. – 4.00 p.m.
Central Avenue, Tipton, Sandwell
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If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
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In total HWS engaged with 68 people, the findings from both surveys have been amalgamated for this report -
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When deaf patients persevere with the consultation without a BSL interpreter it invariably results in misinformation and then misdiagnosis. -
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The work that Healthwatch Sandwell has undertaken over the last year was driven by the determination to make a difference and this report highlights where we have achieved this. For example:
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From April 2020 to June 2020 HWS undertook a focused piece of work to establish the overall picture of the GP services on offer in Sandwell in the early phases of Covid-19 and the patients experiences of the GP services. -
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With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
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HWS in partnership with SDCA have created a focus group for deaf and hard of hearing people to share their health and social care experiences in Sandwell. Please find attached our report following a focus group held on the 22nd of September 2020. -
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During the period July – September 2020 Healthwatch Sandwell has collated patient experiences. In addition, we have received service user experiences/feedback via our web-based ‘Feedback Centre’ and since its inception in July 2019 we have received over 220 experiences/comments shared across NHS and Social Care Services. -
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Healthwatch Sandwell Advisory Board
Day 12 October 2020 – Virtual Meeting MS Teams
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Healthwatch Sandwell Advisory Board Meeting Minutes
Microsoft Teams Virtual Meeting 12th October 2020
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The target population in this project were homeless people in Sandwell. Homelessness has a number of guises, for the purpose of the project HWS engaged with those: -
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This project engaged with young people through the use of a survey and a series of focus groups. -
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Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to. -
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Healthwatch Sandwell Advisory Board
Decision making Policy (DMP) – Escalation report
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Healthwatch Sandwell Advisory Board
Decision Making Policy (DMP) – Breach report
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The COVID-19 pandemic has affected every walk of life. HWS had spoken to many of adults (aged 18+) who have had their support services disrupted or paused during the pandemic. -
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Healthwatch Sandwell Advisory Board Meeting Minutes
Microsoft Teams Virtual Meeting 27th January 2021
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Healthwatch Sandwell Advisory Board
27 January 2021 – Virtual Microsoft Teams
Public Board Meeting Agenda
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During the period January to March 2021, Healthwatch Sandwell has collated patient experiences. These are sourced from: phone contact with residents/patients, focus groups we facilitate, focus groups we attend, local online forums and service user groups. In addition, we have received service user experiences/feedback via our web-based ‘Feedback Centre’ and since its inception in July 2019 we have received over 274 experiences/comments shared across NHS and Social Care Services. -
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This report looks at the patient experience of using digital technology in primary care services in Sandwell. In 2019 Sandwell ranked as the 12th most deprived local authority area nationally for indices of multiple deprivations. -
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Our annual report provides a summary of the experiences people have shared with us and highlights the action we have taken in response. Take a look to see how people's views are impacting decisions made by NHS and social care leaders. -
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Healthwatch Sandwell Advisory Board
4 May 2021 2021
Public Board Meeting Agenda -
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Minutes of Healthwatch Sandwell Advisory Board
4 May 2021, 2021 -
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Throughout the year a total of 9 Youth Healthwatch volunteers have been recruited and attending regular meetings. -
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A priority that was identified is mental health and well-being services. A survey conducted by HWS in February 2020 found that 60 % of respondents indicated that accessing and the quality of mental health and well-being services were a priority area for them.
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During the period April to June 2021, Healthwatch Sandwell has collated patient experiences. These are sourced from phone contact with residents/patients, focus groups we facilitate, focus groups we attend, local online forums, and service user groups and service user experiences/feedback via our web-based ‘Feedback Centre’.
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Healthwatch Sandwell often hears from patients saying that it is very difficult to get an appointment at a GP Surgery. -
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Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment. -
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This project was undertaken by HWS on behalf of the Care Quality Commission (CQC). The aim of the project was to hear from seldom heard communities about what they know about what they can expect from:
➢ Health and social care services in Sandwell
➢ CQC
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Take a look at our upcoming events or check out our selection of health and care awareness events you can support. -
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Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health. -
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Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
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Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
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The Healthwatch Sandwell report “The hidden impact of Covid-19 on carers” reflects the experiences of being a carer in Sandwell during the Covid-19 pandemic and highlights the hidden impacts on carers health and wellbeing 18 months on from the outbreak of the pandemic.
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HWS proposed to engage with people with Sickle Cell (an inherited blood disorder, which predominantly affects people of African and African Caribbean ethnicity). -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community.