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Health Overview Scrutiny Committees (HOSC) are statutory Local Authority bodies with the duty to oversee NHS services. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans and our people.
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Pedmore House is a small residential home that caters for people with severe physical and complex learning disabilities. It has a capacity for 11 residents, but currently 9 reside there. -
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Hilltop Lodge is a modern large nursing home situated at the junction of Hill Top and Coles Lane in West Bromwich. It has a capacity to provide nursing and residential care for 85 residents who are elderly or dementia patients. -
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Bearwood Nursing Home is situated on the Bearwood Road in Smethwick. It is registered to provide care for 63 service users, supporting care for Alzheimer’s, Dementia and Physical and Sensory impairments. -
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Find out how we can help you access the support you need to live well. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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As a consumer champion for the public, Healthwatch Sandwell (HWS) regularly listens to experiences about unsatisfactory care and signposts to themost appropriate complaints handler. -
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This investigation is a follow-up to the earlier Healthwatch Sandwell (HWS) reports published in July and October 2017 which made four recommendations to improve the service. -
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A large part of Healthwatch Sandwell’s role is to represent the patient voice and work in partnership with health and social care commissioners and providers. -
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Wellcroft House is a small residential home that caters for people with profound learning disabilities. -
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Enter and View visit report for Cancer services for Sandwell patients at the Queen Elizabeth Hospital, Birmingham. -
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Wood Green Nursing Home caters for elderly residents with dementia, end of life care and rehabilitation. It has a capacity for 40 residents .It is part of the Friendly Care Group. -
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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’ knowledge, awareness and involvement in each practice’s Patient Participation Group (PPG). -
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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’knowledge, awareness and involvement in each Practice’s Patient Participation Group (PPG). -
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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’ knowledge, awareness and involvement in each practice’s Patient Participation Group (PPG). -
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Between 3rd July 2017 and 26th March 2018, Healthwatch Sandwell facilitated three Real World Coproduction Workshops with Maternity Services at City Hospital, part of Sandwell and West Birmingham Hospitals NHS Trust. -
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The Day hospice is for anyone with a life limiting illness that requires specialist palliative care support and provides support with physical, emotional, spiritual and social concerns, which come with a life limiting illness, over a structured 12-weekprogramme. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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Find out more about how we regulate the running of our organisation. Like most organizations, Healthwatch Sandwell has policies to give consistency and regulation around various aspects of employment and governance. Our policies are regularly reviewed and amended if necessary and our current policies are available to download below. -
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Communication needs due to a disability, sensory loss or an impairment are covered under the Equality Act 2020 and the NHS Accessible Information Standard (2016) which states that NHS funded health and social care providers must meet the information and communication needs of people who access services. Communication should be undertaken in ways that meet identified needs and information should be provided in formats that are clear and easy to understand. -
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The purpose of the visit was to observe the environment and explore first-hand with customers their experiences of using Duggals Chemist.
HWS wanted to find out customers’ experiences of the pharmacy service, this included why they visit the pharmacy and what support they get from the pharmacy including and how they are treated.
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Healthwatch Sandwell is your independent consumer champion for health and social care services in Sandwell. Our job is to champion the consumer interests of those using the services and give local people an opportunity to speak out about their concerns. We listen to views, concerns, and compliments about services to help shape and improve them so that people are accessing the most quality and appropriate care. -
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Healthwatch Sandwell (HWS) frequently hear from Sandwell residents about frustrations with trying to access and obtain appointments at their G.P. practices, especially regarding phone queueing systems, and public perception that premises are no longer open for face-to-face services.
The HWS project aimed to:
• explore the issues for patients with access to G.P. practice
appointments
• gauge public awareness and uptake of other primary care service
options
• gather a picture on the operation of primary care services in
Sandwell.
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Covid-19 and roll out of the vaccination programmes has impacted nationally on delivery of primary care services. Service changes have included minimisation of face-to-face patient engagement which effectively supported implementation of the NHS Long Term Plan 2019 “digital first”1 agenda for primary care. Sandwell is ranked as the 12th most deprived local authority area nationally for indices of multiple deprivation with a lower-than-average life expectancy and higher than average health inequalities and mortality rate in under 75-year olds.
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Digital skills levels, digital poverty, and an increasing ethnically diverse population
with some language barriers present challenges with access and receipt of
health and care which services need to consider. -
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The Pharmacy First service is available for patients registered with practices in the Black Country and West Birmingham.
If you are exempt from prescription charges then you can access this service which gives you over-the-counter medicines rather than you needing to see a GP to receive the medication on a free prescription. -
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Healthwatch Sandwell have a legal power (Health and Social Care Act 2012) for Authorised Representatives to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch to meet some of their statutory functions and allows them to identify what is working well with services and where they could be improved. -
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Do you want to contribute to maintaining the standards of excellence in local health and social care? Apply to become a Healthwatch Sandwell Health Advisory Board Member. -
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Healthwatch Sandwell have worked directly with residents with disabilities, impairments or sensory loss, families, carers, and local community support organisations to look at and identify the key issues where services are failing to meet people’s accessible information and communication needs and provides guidance and suggestions on what could work to better meet needs. -
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NHS health and social care services care are legally required to follow the Accessible Information Standard 2016. This includes doctors, dentists, hospitals, pharmacies and social workers. The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss. Healthwatch Sandwell have explored with people with disabilities, sensory loss, or impairments
whether health and social care services are meeting their information and communication needs as required under the Accessible Information Standard 2016. -
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Healthwatch Sandwell listen to what people say about their health and care services.
We tell health and care services what people said and how they can make things better. -
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NHS health and social care services care are legally required to follow the Accessible Information Standard 2016. This includes doctors, dentists, hospitals, pharmacies and social workers.
The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.
Healthwatch Sandwell have explored with people with disabilities, sensory loss, or impairments whether health and social care services are meeting their information and communication needs as required under the Accessible Information Standard 2016.