Duggals Pharmacy Report

Report - 9 January 2023

The purpose of the visit was to observe the environment and explore first-hand with customers their experiences of using Duggals Chemist.
HWS wanted to find out customers’ experiences of the pharmacy service, this included why they visit the pharmacy and what support they get from the pharmacy including and how they are treated.

This report will provide an overview of the services at Duggals Chemist and will provide customer experience feedback. Where appropriate, recommendations will be made based on the findings of this Enter and View visit and it is anticipated that these recommendations will contribute to improving service delivery within the pharmacy and in turn improve the service experience for patients.

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Duggals Chemist Enter and View
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