Accessibility: Are health and social care services meeting information and communication needs?
NHS health and social care services care are legally required to follow the Accessible Information Standard 2016. This includes doctors, dentists, hospitals, pharmacies and social workers. The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss. Healthwatch Sandwell have explored with people with disabilities, sensory loss, or impairments
whether health and social care services are meeting their information and communication needs as required under the Accessible Information Standard 2016.
whether health and social care services are meeting their information and communication needs as required under the Accessible Information Standard 2016.
Healthwatch Sandwell have worked directly with residents with disabilities, impairments or sensory loss, families, carers, and local community support organisations to look at and identify the key issues where services are failing to meet people’s accessible information and communication needs and provides guidance and suggestions on what could work to better meet needs.
The report includes 10 recommendations for delivery and commissioning of services in
Sandwell and the Black Country health and care services.
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Accessibility - Are health and social care services meeting information and communication needs?
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