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Our authorised representatives conducted short interviews with three members of staff at the care home. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. -
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Brunswick House was chosen to be visited randomly as part of our program to examine the delivery and quality of care provided at Residential and Nursing homes in Sandwell. -
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The proprietor of this service is Inshore Support Limited. The service is located in Trinity Street in Cradley Heath which is a mid-terrace property located within a residential street. The service provided is for people with learning difficulties and complex needs. -
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We have continued to develop ways of engaging with all local people and groups in Sandwell, and the following provides some examples. -
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Ascot House care home is a large detached Victorian property, situated in Joining's Bank in Oldbury. -
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Ash Lodge is a residential and nursing home for adults with dementia, physical disabilities and frail residents with social care needs. Ash Lodge also provides detailed palliative care for a number of residents. -
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Beechcroft is a residential home for adults with dementia, and frail residents with social care needs. -
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El Marsh Care Home is a small residential home providing transitional care to young people with learning disabilities in a safe and homely environment. The purpose of this is to prepare residents for independent living or if required a transition to another home. -
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Healthwatch Sandwell Advisory Board (HAB) Public Meeting
Held on Thursday 9th January 2020 2.00 p.m. – 4.00 p.m.
Central Avenue, Tipton, Sandwell
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The Black Country Family Practice is situated in Tipton area of Sandwell. It provides care for 14,000 patients. -
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Horseley Heath Medical Centre is situated in Tipton area of Sandwell. They also have another surgery, Tandon Medical Centre in Upper Gornal. They see 11,400 patients across the two practices. -
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Healthwatch Sandwell Advisory Board (HAB) Public Meeting.
Held on Tuesday 10th March 2020 2.00 p.m. – 4.00 p.m.
Central Avenue, Tipton, Sandwell
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If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
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In total HWS engaged with 68 people, the findings from both surveys have been amalgamated for this report -
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When deaf patients persevere with the consultation without a BSL interpreter it invariably results in misinformation and then misdiagnosis. -
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The work that Healthwatch Sandwell has undertaken over the last year was driven by the determination to make a difference and this report highlights where we have achieved this. For example:
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From April 2020 to June 2020 HWS undertook a focused piece of work to establish the overall picture of the GP services on offer in Sandwell in the early phases of Covid-19 and the patients experiences of the GP services. -
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With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
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HWS in partnership with SDCA have created a focus group for deaf and hard of hearing people to share their health and social care experiences in Sandwell. Please find attached our report following a focus group held on the 22nd of September 2020. -
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During the period July – September 2020 Healthwatch Sandwell has collated patient experiences. In addition, we have received service user experiences/feedback via our web-based ‘Feedback Centre’ and since its inception in July 2019 we have received over 220 experiences/comments shared across NHS and Social Care Services. -
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Healthwatch Sandwell Advisory Board
Day 12 October 2020 – Virtual Meeting MS Teams
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Healthwatch Sandwell Advisory Board Meeting Minutes
Microsoft Teams Virtual Meeting 12th October 2020
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The target population in this project were homeless people in Sandwell. Homelessness has a number of guises, for the purpose of the project HWS engaged with those: -
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This project engaged with young people through the use of a survey and a series of focus groups. -
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Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to. -
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Healthwatch Sandwell Advisory Board
Decision making Policy (DMP) – Escalation report
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Healthwatch Sandwell Advisory Board
Decision Making Policy (DMP) – Breach report