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This pharmacy operate ‘Pharmacy First’ which means the team can give clinical and practical medical advice or over-the-counter medicines to help safely manage minor health issues such as: sore throats, coughs, colds, tummy troubles, teething problems and aches and pains. -
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Al-Shafa Pharmacy is a dispensing chemist providing a service for local people. -
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Sidhu Pharmacy
369 High Street
West Bromwich
West Midlands
B70 9QL
A visit was planned but the Owner refused the visit – no explanation given. -
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Pharmacy 365 Churchv View is a dispensing chemist providing a service for local people. -
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The purpose of the visit was to observe the environment and explore first-hand with customers their experiences of using Duggals Chemist.
HWS wanted to find out customers’ experiences of the pharmacy service, this included why they visit the pharmacy and what support they get from the pharmacy including and how they are treated.
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Healthwatch Sandwell have a legal power (Health and Social Care Act 2012) for Authorised Representatives to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch to meet some of their statutory functions and allows them to identify what is working well with services and where they could be improved. -
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Healthwatch Sandwell is your local health and social care champion. We make sure NHS leaders and decision makers hear your voice and use your feedback to improve care. We can also help you to find reliable and trustworthy information and advice.
Over the past year we have published 22 reports, engaged with 2,043 people and visited six towns of Sandwell delivering our Guided By You workshops. -
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Take a look at this months Insight Report, which will give you a snap shot of what our team have been doing during July. -
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Healthwatch Sandwell Insight Report - September 2023
Take a look at what the team have been doing during September! -
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You might remember our Guided By You tour where we held six workshops in six Towns around Sandwell. We visited each Town and spoke to local people about their priorities. We have collated the comments and suggestions from people in each town, this information is now ready in our Guided By You report which is not live!
Want to see what people in your local area are saying? Use the download button below to see what people are saying in your area. -
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The Department of Foot Health cares for a wide range of foot and lower limb problems amongst the population of Sandwell and West Birmingham community, with the primary focus on preventative care to minimise the risk of complications which are associated with, but are not exclusive to, diabetes. A number of specialist clinics are provided, tailored to the needs of each patient. These include: nail surgery, neurological foot service, biomechanics, diabetic foot care and specialist wound care management, rheumatology, podopaediatric clinics and Peripheral Arterial Disease. -
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Information for our Health Advisory Board Meeting to be held 4th July 2023. -
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Here are our January Insights from the Healthwatch Sandwell Team!
Click the link below to see what we have been doing. -
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Healthwatch Sandwell is an independent organisation that champions the voice of Sandwell residents in their health and social care services. Experiences and insight gathered from engaging and listening to people is shared with health and social care providers and commissioners to help inform and improve services.
Successful management of living with diabetes and reducing associated health risks requires patient and health care services to work together. NHS healthcare services have a responsibility to ensure patients are offered diabetes management education, so that they are well informed and able to be involved in managing their condition and decisions about their care, including medications. The National Institute for Health and Care Excellence (NICE) guidance also recommends an individualised approach, is required to meet any patients’ needs and circumstances including dietary advice, culture and beliefs.
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This report will provide an overview of the Enter and View visits conducted between April 2023 and March 2024. This will include visits to support services related to diabetes however, the visit to Harvest View, 28 Harvest Rd, Rowley Regis will not be included as it will be a standalone report.
Enter and View programme focused on Patient’s experiences of support services related to diabetes e.g. diabetes clinics, phlebotomy, retinal screening services (at hospital eye clinics and opticians etc), foot clinics and urology. There were a range of these services (22 venues approx.) A sample of Clinics were visited to ensure that the 6 towns were covered – see appendix 1. Some sites offer a range of these services so some visits were combined. -
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Here is a snapshot of what the team have been doing in March!