Enter and View analysis of visits to specific places of support services related to diabetes

Report - 11 March 2024

This report will provide an overview of the Enter and View visits conducted between April 2023 and March 2024. This will include visits to support services related to diabetes however, the visit to Harvest View, 28 Harvest Rd, Rowley Regis will not be included as it will be a standalone report.
Enter and View programme focused on Patient’s experiences of support services related to diabetes e.g. diabetes clinics, phlebotomy, retinal screening services (at hospital eye clinics and opticians etc), foot clinics and urology. There were a range of these services (22 venues approx.) A sample of Clinics were visited to ensure that the 6 towns were covered – see appendix 1. Some sites offer a range of these services so some visits were combined.

What we did

A pre-set of questions were asked that covered: 
➢ Patient experience of the service including booking appointments, care by staff, accessibility to the building and information and any suggestions to improve the service.
➢ How staff meet individual needs of Patients including the communication needs of Patients who have impairments, handling anti-social behaviour from Patients/relatives, how to support Patients who want to raise a complaint/concern about the service and suggestions to improve the service.
➢ Observations were made of the environment both externally and internally, that included: Signposting, accessibility, lighting, refreshments, cleanliness, parking and transport links.

Click the link below to see a full overview of our Enter and View visits during 23 - 24

Downloads

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Analysis of Enter and View 23 - 24
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