News and reports

We followed up on some Enter and View visits from our Pharmacies programme. Visits were made to each pharmacy on 26th November 2024 and compliance with the recommendations were assessed.

To see what we found out during our re-visits, click the link below.

Harvest View (opened 24th November 2022) is an integrated social care and health facility with 80 en-suite rooms alongside communal areas for Service Users who need specialist support from both social care and health staff all under one roof. The focus is on reablement1 with a view to helping Sandwell residents get back home after a hospital stay or those who need some structured support to avoid a hospital stay altogether.

This report will provide an overview of the Enter and View visits conducted between April 2023 and March 2024. This will include visits to support services related to diabetes however, the visit to Harvest View, 28 Harvest Rd, Rowley Regis will not be included as it will be a standalone report.
Enter and View programme focused on Patient’s experiences of support services related to diabetes e.g. diabetes clinics, phlebotomy, retinal screening services (at hospital eye clinics and opticians etc), foot clinics and urology. There were a range of these services (22 venues approx.) A sample of Clinics were visited to ensure that the 6 towns were covered – see appendix 1. Some sites offer a range of these services so some visits were combined.

The Department of Foot Health cares for a wide range of foot and lower limb problems amongst the population of Sandwell and West Birmingham community, with the primary focus on preventative care to minimise the risk of complications which are associated with, but are not exclusive to, diabetes. A number of specialist clinics are provided, tailored to the needs of each patient. These include: nail surgery, neurological foot service, biomechanics, diabetic foot care and specialist wound care management, rheumatology, podopaediatric clinics and Peripheral Arterial Disease.

Asda is the first supermarket in the UK to offer NHS Diabetic Eye Screening in its stores as part of a partnership with In Health Intelligence. The clinic rooms are rented from Asda, but there is no other link with the Asda organisation.

Opticians are at the frontline of eye care. By carrying out detailed examinations, they are helping to improve eye health across the country. They also prescribe and fit glasses and contact lenses. Chapman Opticians have a wide variety of frames and lenses giving lots of choice and can advise on styles of eyewear that suit individual needs.

The Department of Foot Health cares for a wide range of foot and lower limb problems amongst the population of Sandwell and West Birmingham community, with the primary focus on preventative care to minimise the risk of complications which are associated with, but are not exclusive to, diabetes.

Our Authorised Representatives facilitated the visit and spoke to 7 patients, both male and female of mixed ethnicities and observed the environment on 1st August 2023.

A pre-set of questions were asked that covered:

• Patient experience of the service including booking appointments, care by
staff, accessibility to the building and information and any suggestions to improve the service.
• How staff meet individual needs of patients including the communication needs
of patients who have impairments, handling anti-social behaviour from
patients / relatives, how to support patients who want to raise a complaint /
concern about the service and suggestions to improve the service.

Birmingham and Midland Eye Centre is one of the largest tertiary level facility of its kind in Europe which provides expertise in clinical care, research and education. It is based at City Hospital in Birmingham and is part of the Sandwell and West Birmingham NHS Trust. It receives referrals from hospitals and GPs across the region.
It offers a comprehensive set of services including ophthalmology Accident and Emergency, diagnostics, day surgery and outpatients, as well as housing administrative and educational facilities – all services :
https://bmec.swbh.nhs.uk/services/

Healthwatch Sandwell (HWS) have the power to visit health and social care services, where health and social care is publicly funded and delivered. This power to Enter and View services offers a way for HWS to meet some of their statutory functions and to collect evidence of what works well. HWS use this evidence to make recommendations to commissioners and providers of health and social care services and to inform changes both for individual services as well as system wide and to improve people’s experiences.

Healthwatch Sandwell will be visiting premises throughout 2023. Keep up to date on the latest Enter and View reports on our website or following us on socials media!

An overview of the findings of Enter and View visits that took place between January 2022 and March 2023.