Enter and View analysis of visits to pharmacies
An overview of the findings of Enter and View visits that took place between January 2022 and March 2023.
The purpose of the visits was to observe the environment and explore first-hand with customers their experiences of the Pharmacy. Healthwatch Sandwell wanted to find out:
➢ patient’s experience of the pharmacy service
➢ why they visit the pharmacy ➢ what support they get from the pharmacy
➢ how they are treated
➢ patients experiences of receiving prescriptions from General Practitioners and them being actioned by this pharmacy.
All of this was achieved by observation and talking to customers and staff.
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Enter and View analysis of visits to pharmacies
