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Health Overview Scrutiny Committees (HOSC) are statutory Local Authority bodies with the duty to oversee NHS services. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans and our people.
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Pedmore House is a small residential home that caters for people with severe physical and complex learning disabilities. It has a capacity for 11 residents, but currently 9 reside there. -
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Hilltop Lodge is a modern large nursing home situated at the junction of Hill Top and Coles Lane in West Bromwich. It has a capacity to provide nursing and residential care for 85 residents who are elderly or dementia patients. -
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Bearwood Nursing Home is situated on the Bearwood Road in Smethwick. It is registered to provide care for 63 service users, supporting care for Alzheimer’s, Dementia and Physical and Sensory impairments. -
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Find out how we can help you access the support you need to live well. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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As a consumer champion for the public, Healthwatch Sandwell (HWS) regularly listens to experiences about unsatisfactory care and signposts to themost appropriate complaints handler. -
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This investigation is a follow-up to the earlier Healthwatch Sandwell (HWS) reports published in July and October 2017 which made four recommendations to improve the service. -
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A large part of Healthwatch Sandwell’s role is to represent the patient voice and work in partnership with health and social care commissioners and providers. -
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Wellcroft House is a small residential home that caters for people with profound learning disabilities. -
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Enter and View visit report for Cancer services for Sandwell patients at the Queen Elizabeth Hospital, Birmingham. -
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Wood Green Nursing Home caters for elderly residents with dementia, end of life care and rehabilitation. It has a capacity for 40 residents .It is part of the Friendly Care Group. -
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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’ knowledge, awareness and involvement in each practice’s Patient Participation Group (PPG). -
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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’knowledge, awareness and involvement in each Practice’s Patient Participation Group (PPG). -
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Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’ knowledge, awareness and involvement in each practice’s Patient Participation Group (PPG). -
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Between 3rd July 2017 and 26th March 2018, Healthwatch Sandwell facilitated three Real World Coproduction Workshops with Maternity Services at City Hospital, part of Sandwell and West Birmingham Hospitals NHS Trust. -
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The Day hospice is for anyone with a life limiting illness that requires specialist palliative care support and provides support with physical, emotional, spiritual and social concerns, which come with a life limiting illness, over a structured 12-weekprogramme. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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Find out more about how we regulate the running of our organisation. Like most organizations, Healthwatch Sandwell has policies to give consistency and regulation around various aspects of employment and governance. Our policies are regularly reviewed and amended if necessary and our current policies are available to download below. -
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The COVID-19 pandemic has affected every walk of life. HWS had spoken to many of adults (aged 18+) who have had their support services disrupted or paused during the pandemic. -
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Healthwatch Sandwell Advisory Board Meeting Minutes
Microsoft Teams Virtual Meeting 27th January 2021
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Healthwatch Sandwell Advisory Board
27 January 2021 – Virtual Microsoft Teams
Public Board Meeting Agenda
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During the period January to March 2021, Healthwatch Sandwell has collated patient experiences. These are sourced from: phone contact with residents/patients, focus groups we facilitate, focus groups we attend, local online forums and service user groups. In addition, we have received service user experiences/feedback via our web-based ‘Feedback Centre’ and since its inception in July 2019 we have received over 274 experiences/comments shared across NHS and Social Care Services. -
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This report looks at the patient experience of using digital technology in primary care services in Sandwell. In 2019 Sandwell ranked as the 12th most deprived local authority area nationally for indices of multiple deprivations. -
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Our annual report provides a summary of the experiences people have shared with us and highlights the action we have taken in response. Take a look to see how people's views are impacting decisions made by NHS and social care leaders. -
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Healthwatch Sandwell Advisory Board
4 May 2021 2021
Public Board Meeting Agenda -
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Minutes of Healthwatch Sandwell Advisory Board
4 May 2021, 2021 -
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Throughout the year a total of 9 Youth Healthwatch volunteers have been recruited and attending regular meetings. -
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A priority that was identified is mental health and well-being services. A survey conducted by HWS in February 2020 found that 60 % of respondents indicated that accessing and the quality of mental health and well-being services were a priority area for them.
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During the period April to June 2021, Healthwatch Sandwell has collated patient experiences. These are sourced from phone contact with residents/patients, focus groups we facilitate, focus groups we attend, local online forums, and service user groups and service user experiences/feedback via our web-based ‘Feedback Centre’.
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Healthwatch Sandwell often hears from patients saying that it is very difficult to get an appointment at a GP Surgery. -
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Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment. -
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This project was undertaken by HWS on behalf of the Care Quality Commission (CQC). The aim of the project was to hear from seldom heard communities about what they know about what they can expect from:
➢ Health and social care services in Sandwell
➢ CQC
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Take a look at our upcoming events or check out our selection of health and care awareness events you can support.