News

25.03.2020

Changes to urgent out of hours dental care

Changes to urgent out of hours dental care

(from NHS England and NHS Improvement – Midlands)

Over the last two years, NHS England has undertaken engagement and consultation with people in the West Midlands over the provision of out of hours urgent dental care.

This has helped us re-shape what we offer in terms of access to NHS evening, weekend and Bank Holiday urgent dental care, and from 1 April 2020, we will offer longer opening hours in locations that meet the current and future need of people in the West Midlands.

Importantly, those needing urgent dental care will be able to access care at the location most convenient to them by either phoning NHS 111 or via NHS111 Online. Dental emergencies will continue to be dealt with through A&E as at present.

The West Midlands locations are:            

  • Worcester                          open weekends and Bank Holidays
  • Redditch                             open weekends and Bank Holidays
  • Dudley                                 open weekends and Bank Holidays
  • Coventry                             open evenings, weekends and Bank Holidays
  • Birmingham                       open evenings, weekends and Bank Holidays
  • Hereford                           open weekends and Bank Holidays

In addition, there are other extended hours facilities or Dental Access Centres in;

  • Wolverhampton             evenings, weekends and bank holidays
  • Sandwell                         evenings, weekends and bank holidays
  • Herefordshire                in various locations; daytime and evenings

All of the above can be contacted via NHS 111 by phone or Online.

Each location is close to public transport links and is within a 60 minute car journey from all parts of the West Midlands.

Each will be staffed throughout opening hours to triage, and treat if necessary, any patients signposted through the NHS 111 system.

How we are communicating with those needing urgent out of hours dental care

We will be sending electronic posters to dentists, pharmacists, GP surgeries, Out Patients’ and A&E departments. These will invite anyone needing out of hours dental care to call NHS 111 or to contact via NHS111 Online.

We will embark on a social media campaign from the end of March through to the summer informing people of the change and the need to either call NHS 111 or access NHS111 Online

We will send to dentists the text for inclusion in answerphone messages and for their websites.

We will send out a press notice.

We will send out notices to GPs, social services and third sector organisations in order that hard to reach people are made aware of the new urgent out of hours dental care practice.

Please see here a copy of the poster which we hope you may share.

FINAL Need urgent dental care during evenings or weekends_ (3)

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