March Insight 2025

Healthwatch Sandwell held a focus group to understand how their stakeholders perceive Healthwatch Sandwell and the delivery of the service. The discussion was based upon the five values that were developed by Healthwatch England and local Healthwatch aim to embody. Stakeholders were invited by email to take part in the online focus group and this report outlines the themes from the discussion that took place.

In 2024–2025, Healthwatch Sandwell reached an incredible 24,117 people through outreach, face-to-face engagement, and digital platforms. We continued to listen to local people, amplifying their voices across health and social care. Our team has worked consistently to ensure that the experiences and concerns of Sandwell residents help shape and improve local services.