GP Showcase - New Street Surgery

Report - 12 January 2024

Healthwatch Sandwell are aware the challenges people facing regarding getting GP appointments, especially during the pandemic. We would like to capture the other side of GP surgeries, what are surgeries doing to improve the patient experience?

This will help:

  • Inform patients about improvements the surgeries are making
  • Build relationships with Practice Managers and Patient Participation Groups (PPG)
  • Promote PPGs

Downloads

File download
GP Showcase - New Street Surgery Macmillan Coffee Morning
Download (PDF 4.95 MB)

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GP Showcase Dr Arora's Practice April 2024

What is a the GP Showcase?

Healthwatch Sandwell are aware the challenges people face regarding getting GP appointments. We would like to capture the other side of GP surgeries, what are surgeries doing to improve the patient experience?

This will help:

• Inform patients about improvements the surgeries are making

• Build relationships with Practice Managers and Patient Participation Groups (PPG)

• Promote PPGs


Here is our latest GP Showcase with Dr Arora Surgery. Please take a look to see how they are supporting their patients.
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The patient experience of accessing primary care services Supplementary Information December 2022

Covid-19 and roll out of the vaccination programmes has impacted nationally on delivery of primary care services. Service changes have included minimisation of face-to-face patient engagement which effectively supported implementation of the NHS Long Term Plan 2019 “digital first”1 agenda for primary care. Sandwell is ranked as the 12th most deprived local authority area nationally for indices of multiple deprivation with a lower-than-average life expectancy and higher than average health inequalities and mortality rate in under 75-year olds.
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Digital skills levels, digital poverty, and an increasing ethnically diverse population
with some language barriers present challenges with access and receipt of
health and care which services need to consider.
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