Young peoples’ experience of accessing GP booking systems

Report - 26 October 2022

Residents of Sandwell regularly express frustrations with accessing GP Surgery
appointments.

The appointment booking systems can cause problems for many patients and the demand for appointments exceeds supply which may create inequalities in access. There are alternative primary care service options which could relieve pressure on the system, although awareness of these options may be limited.

Healthwatch Sandwell (HWS) carry out projects, the purpose of the projects being to gather information to help inform and influence change in health and social care delivery in Sandwell. This project aimed to find out young peoples’ experiences, challenges and issues with using the routes to G.P. Surgery appointment booking systems and whether young people are aware of alternative options for primary care services.

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Young People's experience of accessing GP Booking systems
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