News and reports

Minutes of Healthwatch Sandwell Advisory Board
4 May 2021, 2021

Healthwatch Sandwell Advisory Board
4 May 2021 2021
Public Board Meeting Agenda

This report looks at the patient experience of using digital technology in primary care services in Sandwell. In 2019 Sandwell ranked as the 12th most deprived local authority area nationally for indices of multiple deprivations.

During the period January to March 2021, Healthwatch Sandwell has collated patient experiences. These are sourced from: phone contact with residents/patients, focus groups we facilitate, focus groups we attend, local online forums and service user groups. In addition, we have received service user experiences/feedback via our web-based ‘Feedback Centre’ and since its inception in July 2019 we have received over 274 experiences/comments shared across NHS and Social Care Services.

Healthwatch Sandwell Advisory Board
27 January 2021 – Virtual Microsoft Teams
Public Board Meeting Agenda

Healthwatch Sandwell Advisory Board Meeting Minutes
Microsoft Teams Virtual Meeting 27th January 2021

The COVID-19 pandemic has affected every walk of life. HWS had spoken to many of adults (aged 18+) who have had their support services disrupted or paused during the pandemic.

Healthwatch Sandwell Advisory Board
Decision Making Policy (DMP) – Breach report

Healthwatch Sandwell Advisory Board
Decision making Policy (DMP) – Escalation report

Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

This project engaged with young people through the use of a survey and a series of focus groups.

The target population in this project were homeless people in Sandwell. Homelessness has a number of guises, for the purpose of the project HWS engaged with those: