News and reports

Healthwatch Sandwell have a legal power (Health and Social Care Act 2012) for Authorised Representatives to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch to meet some of their statutory functions and allows them to identify what is working well with services and where they could be improved.

This report will provide an overview of the services at Asda Pharmacy and will provide
customer experience feedback.

McLaren House is a three-storey property situated on Bratt Street, West Bromwich. It accommodates and supports residents with a mental health condition. It has a capacity of 9 residents

Enter and View visit report for Cancer services for Sandwell patients at the Queen Elizabeth Hospital, Birmingham.

Our authorised representatives conducted short interviews with three members of staff at the care home. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored.