Service Evaluation of the Heart of Sandwell Day Hospice

Report - 11 October 2017

In July 2017 Healthwatch Sandwell (HWS) visited the Heart of Sandwell Day Hospice at Rowley Regis Community Hospital, Moor Lane, Rowley Regis to evaluate the service.

This evaluation resulted from recent changes to hospice services and a consultation by Sandwell and West Birmingham Clinical Commissioning Group (SWB CCG) ‘Improving Day Hospice Services. Public Consultation: 17 August to 24 November 2016’.

During a presentation by SWB CCG at a HWS Health and Social Care Group meeting (September 2016) which publicised this consultation, concerns were raised including whether the new services would be as described and whether they would meet patients’ needs.

The investigation aimed to assess provision at The Heart of Sandwell Day Hospice in relation to what SWB CCG pledged in their consultation report (November 2016), and to evaluate service based on what SWB CCG found in various reports/consultations which identified what patients/carers wanted from a day hospice service.

This evaluation found that the service delivers what was promised during the consultation exercise and to a good standard.

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