Hospital Discharge Lounge – Birmingham City Hospital

Report - 28 October 2024

Discharge planning is co-ordinated by members of the nursing and medical team. They plan for a patient’s discharge from the time they are admitted into hospital to help ensure it goes as smoothly as possible. The Discharge Lounge is a comfortable
environment for patients who have been discharged from the ward areas by a doctor and are awaiting medication, discharge documents and transport.
The lounge offers a relaxing environment which is quieter than a ward where patients’ needs can continue to be met.

Our Authorised Representative observed the environment and used a pre-set of questions that covered: 

• Patient experience of the service including care by staff, accessibility to the building and information and any suggestions to improve the service. 

• How staff meet individual needs of patients including the communication needs of patients who have impairments, handling anti-social behaviour from patients and/or relatives, how to support patients who want to raise a complaint or concern about the service and suggestions to improve the service. 

Observations were made of the environment both externally and internally, that included: 

• Signage, accessibility, lighting, refreshments, cleanliness, parking and transport links.

To see what people told us, use the link below to read our full report.

Downloads

File download
Hospital Discharge Lounge – Birmingham City Hospital
Download (PDF 987 KB)

Need information you can trust?

There's a lot of jargon and fake news in the world of health and social care. We provide trustworthy information in plain English to help you understand your options.

Find advice and information

You might also be interested in

Experiences of People Accessing GP (Primary Care) using Digital Applications in Sandwell

One of HWS priorities for 2023/24 is to focus on engaging with under representative groups in Sandwell. Through our engagement work, we found that a big topic for discussion were the issues with accessing GP services. The use of digital applications
(apps) was raised as an area concern for conversation.

We have carried out a project that looks at the experiences of people accessing and using digital applications (apps) for GP services, and the barriers to using them. This report will focus primarily on the NHS app, also referenced is the Air mid app.
Find out more