Phlebotomy Clinic Victoria Health Centre August 23

Report - 7 December 2023

Phlebotomy is the process of taking blood samples from Patients, to aid doctors in their investigations and diagnosis. At Sandwell and West Birmingham NHS Trust, all blood tests are by appointment only and can be carried out at a number of locations including Victoria Health Centre.

12 Patients were spoken to in the waiting area. 33% of the Patients had type 2 diabetes and 100% had waited up to 4 weeks for their appointment.

91% Patients found the booking system very easy and a small minority had used the Airmid app. 66% knew who to contact while they were waiting for this appointment.

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Phlebotomy Clinic Victoria Health Centre August 23
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