Reports

Reports

The four Healthwatch of the Black
Country; Healthwatch Dudley, Healthwatch
Sandwell, Healthwatch Walsall and Healthwatch
Wolverhampton have been commissioned by
Wolverhampton Clinical Commissioning Group
(CCG) on behalf of Black Country and West
Birmingham Sustainable Transformation
Partnership (STP) to carry out work collecting
feedback from patients about their knowledge and
experiences of using General Practice Nurses. The
feedback collected is intended to help inform the
decision making of several projects linked into the
STP Primary Care Strategy

General Practice Nursing Report report 2019 (003) (002)

ppi_final_report

Healthwatch Sandwell (HWS) visited Sandwell General Hospital (SGH), Rowley Regis Hospital (RRH) and City Hospital (CH) to evaluate how effective the Purple Points Initiative (PPI) is and to ascertain whether patients and carers are aware of the initiative.

PPI was implemented in February 2018, it is a hotline to respond to concerns/complaints of in-patients about their care before discharge.

This investigation found that 92% of the respondents did not know what the PPI was and gave a range of answers, including:

it’s where you assemble when there is a fire alarm

west_bromwich_final_report

This project aimed to ascertain patients’ awareness of their local PPG and to find out if patients are involved in their local PPG and if they have received any information about it.

 Healthwatch Sandwell’s work involves ensuring that patient engagement is carried out effectively by health and social care providers and meets statutory requirements. GP services form a significant part of services and relate to many issues HWS receive. PPG’s are the primary mechanism for GPs to engage with patients. Therefore, HWS wanted to see how knowledgeable patients are of their local GP practice’s PPG.

 A total of 1309 people participated in this survey. An additional 175 people declined to participate. This was for a variety of reasons including language barriers.

ppg_final_report

This project aimed to ascertain patients’ awareness of their local PPG and to find out if patients are involved in their local PPG and if they have received any information about it.

 Healthwatch Sandwell’s work involves ensuring that patient engagement is carried out effectively by health and social care providers and meets statutory requirements. GP services form a significant part of services and relate to many issues HWS receive. PPG’s are the primary mechanism for GPs to engage with patients. Therefore, HWS wanted to see how knowledgeable patients are of their local GP practice’s PPG.

 A total of 1309 people participated in this survey. An additional 175 people declined to participate. This was for a variety of reasons including language barriers.

wednesbury_final_report

Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’knowledge, awareness and involvement in each Practice’s Patient Participation Group (PPG).

During March and April 2018 HWS visited all the GP Practices in Wednesbury to complete a short survey with patients and visitors to the Practice.

The survey found that knowledge of the PPG varied across the Practices.  At least one person in every Surgery, except in one Practice, knew what a PPG is.  In one Practice, out of 9 Practices visited, just under 32% of respondents knew what a PPG is, which is a high recognition rate.

tipton_ppg_report_final

Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’ knowledge, awareness and involvement in each practice’s Patient Participation Group (PPG).

During June 2018 HWS visited all the GP Practices in Tipton to complete a short survey with patients and visitors to the Practice.
The survey found that knowledge of the PPG varied across the practices. At least one person in every Surgery visited knew what a PPG was, with one Practice having a third of those surveyed knowing what a PPG was.

rowley_regis_ppg_report_final

Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’ knowledge, awareness and involvement in each practice’s Patient Participation Group (PPG).

During January and February 2018 HWS visited all the GP Practices in Rowley Regis to complete a short survey with patients and visitors to the Practice.

The survey found that knowledge of the PPG varied across the practices.  Every Practice, except one, had at least 1 person who knew what a PPG is, and in one Practice over 50% of the respondents knew what a PPG is.

maternity_rwcp_final_report_3-9-2018

Between 3rd July 2017 and 26th March 2018, Healthwatch Sandwell facilitated three Real World Coproduction Workshops with Maternity Services at City Hospital, part of Sandwell and West Birmingham Hospitals NHS Trust. The Real World Coproduction workshops afforded opportunity for women and their support partner to share their experiences of care and generated practical ideas to improve the service, based on the knowledge and these experience of service users and staff.

 Positive elements of care were identified and shared, together with over thirty suggestions aimed towards improving the services.

oldbury_final_report

Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients’ and visitors’ knowledge, awareness and involvement in the practice’s Patient Participation Group (PPG).

During November 2017 HWS visited all the GP Practices in Oldbury to complete a short survey with patients and visitors to the practice.

The survey found that knowledge of the PPG varied across the practices. However, 23% of the respondents knew what one was and 21% of the respondents knew that their GP practice had one.

complaints_journey_report

As a consumer champion for the public, Healthwatch Sandwell (HWS) regularly listens to experiences about unsatisfactory care and signposts to themost appropriate complaints handler.

It is evident from listening to the public’s experiences of making complaints that their journey is varied. Some experiences are positive: however, a large number are negative, with some respondents giving up pursuing their complaints. As a result of listening to these experiences, HWS carried out an investigation into the complaints experiences of people who are dissatisfied with health and care services.

a_good_practice_guide_for_health_overview_scrutiny_committees_february_2018

Health Overview Scrutiny Committees (HOSC) are statutory Local Authority bodies with the duty to oversee NHS services. HOSC’s powers include being able to designate any health service changes as significant changes, which means that consultation is then required. Consultation must meet certain requirements, which are detailed in this guidance.

In Sandwell the duties of HOSC are met by the Health and Adult Social Care Overview Scrutiny Board. This guidance has been produced by Healthwatch Sandwell for use by this Board.

smethwick_ppg_final_report

Healthwatch Sandwell (HWS) are conducting a survey of all General Practitioner (GP) Practices to find out their patients and visitors knowledge, awareness and involvement in each practice’s Patient Participation Group (PPG).

During September to November 2017 HWS visited all the GP Practices in Smethwick to complete a short survey with patients and visitors to the practice.

The survey found that knowledge of the PPG varied across the practices. However only 13% of the respondents knew what one was and 6% of the respondents knew that their GP practice had one.

heart_of_sandwell_day_hospice_service_evaluation_report_final

In July 2017 Healthwatch Sandwell (HWS) visited the Heart of Sandwell Day Hospice at Rowley Regis Community Hospital, Moor Lane, Rowley Regis to evaluate the service. This evaluation resulted from recent changes to hospice services and a consultation by Sandwell and West Birmingham Clinical Commissioning Group (SWB CCG) ‘Improving Day Hospice Services. Public Consultation: 17 August to 24 November 2016’.

During a presentation by SWB CCG at a HWS Health and Social Care Group meeting (September 2016) which publicised this consultation, concerns were raised including whether the new services would be as described and whether they would meet patients’ needs.

The investigation aimed to assess provision at The Heart of Sandwell Day Hospice in relation to what SWB CCG pledged in their consultation report (November 2016), and to evaluate service based on what SWB CCG found in various reports/consultations which identified what patients/carers wanted from a day hospice service.

This evaluation found that the service delivers what was promised during the consultation exercise and to a good standard.

20170808_whats_it_like_living_in_a_care_home_-_findings_from_the_healthwatch_network_0

Work by Healthwatch Sandwell has helped to inform a new national report on peoples’ experience of care homes. Healthwatch Sandwell have visited 6 homes in the last 2 years.

Between January 2016 and April 2017, local Healthwatch staff and volunteers across England visited 197 care homes across 63 different local authority areas, including Sandwell to find out what day to day life is really like for many of those living in care homes.

  

The Healthwatch report outlines key next steps for care homes in Sandwell, how feedback can be used to identify a whole host of small, low cost changes that ensure all residents feel ‘at home’.

 

gp_access_survey_final_report

We have recently carried out a survey to find out peoples preferences when booking an appointment with their GP and how to book.

 This investigation took place as a result of discussions at the Primary Care Co-Commissioning Committee (SWB CCG) meeting of 5th April 2017, regarding 7 day opening for General Practitioners. Various views were presented, and evidence gaps highlighted.

The overall finding is that, if there is varied and available access to GP appointments, weekend opening is only preferred for serious conditions.

It was also found that GP opening times is a far more complex area than simply asking people when they want GPs to open, depending on several factors, and it is difficult to obtain meaningful evidence.

There was significant preference shown for most of the appointment times and booking methods presented in the investigation scenarios. There was also considerable support for a Skype or telephone consultation with any GP, if it was within ten minutes.