On 29th May 2014 we carried out an enter and view visit to Sandwell General Hospital, Lyndon, West Bromwich
Purpose of the visit:
It was agreed to carry out a visit to Sandwell General Hospital following information gained via the local press, contacts with local elected councillors and members of the community which indicated some concern regarding hygiene, nutrition, dignity and respect. It was agreed to carry out a visit at a meeting of Healthwatch Sandwell board members in April 2014.
The concerns that we have identified all need to be addressed but priority should be given to:
1. Staff ensuring that the red tray system is working effectively and that all patients in need of support are properly assisted.
2. Patients should be involved in all aspects of their care and be able to recognise that this is being done. Where this is difficult their families and carers should be properly consulted.
3. There needs to be a process for assessing the dependency of patients on individual wards and appropriate staffing provided.
4. Staff should be congratulated for their adherence to protected mealtimes and their ability to challenge visitors to the wards outside of normal visiting hours.
Our report is detailed below:
Response from Sandwell & West Birmingham Hospitals NHS Trust
Sandwell & West Birmingham Hospitals NHS Trust action plan