Are you a “patient in waiting” for hospital treatment?

Have you been referred by your GP to hospital for an appointment, treatment, or operation? Are you still waiting? If so Healthwatch Sandwell would like to hear from you.  

The Covid-19 pandemic has contributed to delays and backlogs in hospital treatment which will take extra time to address. HWS is seeking to understand the impact of the longer delays on patients’ health and well-being, and the experience of services while waiting for treatment.  

We would like to hear what is good, what is poor and what is needed to improve the experience of being a “patient in waiting”. We would like to identify what adjustments to services would help make the patient in waiting experience more positive and enable patients to be fully informed and prepared for their treatment journey.  

How to get involved:

We have a short questionnaire that you can complete and send to us, and we will hold conversations with individuals and groups by phone, email, face-to-face or virtually to suit participants. Please contact us to share your experiences.

Complete the questionnaire:

You can take part by completing our short questionnaire about your experiences. You can download the questionnaire here:

Once you have completed the questionnaire, you can either email it to us at:

or send it to us in the post:

Healthwatch Sandwell

Walker Grange

Central Avenue


DY4 9RY 

Join us in conversation:

You can join us at one of our online conversations, please see the details below including the Zoom link to join us.

“Patients in waiting” for hospital treatment – share your experiences and views on services             

28th January 2022 11 am -12.30 pm

Planning for hospital treatment – “What does good preparation look like?” 

2nd February 2022 1 pm – 2.30 pm 

“Patients in waiting” for hospital treatment – what does good information & communication look like?

9th February 2022 11 am – 12.30 pm

“Patients in waiting” for hospital treatment – impacts on health and wellbeing

17th February 2022 11 am -12.30 pm

“Patients in waiting” for hospital treatment – delays and cancellations – how does it feel for you?

24th February 2022 1 -2.30 pm

“Patients in waiting” for hospital treatment – how could the wait be improved?

2nd March 2022 2 pm – 3. 30 pm

If you are not able to join our conversation events, you can contact us to discuss your experiences and take part in the project individually. If you are part of a community group that would like to take part, we are happy to discuss how we can work with you to gather the views of your group.

Please contact :

Sophie Shuttlewood, Projects and Partnerships Lead


Call: 07732 683483